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How to Order & FAQ

FRAMELINE DISTRIBUTION

Our diverse collection has over 250 titles from over 40 years of LGBT cinema, covering a broad spectrum of subject matter. Frameline holds North American (U.S., Canada and Mexico) rights on the majority of its titles, and holds International rights on a number of titles. If you wish to purchase or rent one of our films and reside outside of North America, please contact distribution@frameline.org and we will let you know if the film is available in your region.

  • EDUCATIONAL PURCHASE AND PUBLIC PERFORMANCE RIGHTS: Most films are available in DVD format for Educational distribution to libraries, educational institutions and film festivals. Educational pricing includes public performance rights for free screenings. To learn more about Educational purchases, click here
  • RENTALS: All films are also available for rental, but screening format and pricing varies for titles. Please fill out the rental form here with basic information about your screening and we will contact you within three days. To learn more about rentals, click here »
  • HOME VIDEO: Home video sales are listed here. However, some films are available for Home video and not listed on this site. Please contact us at distribution@frameline.org and we can let you know if the title you would like is available for home video. To learn more about home video, click here »
  • FAQs FOR EDUCATIONAL PURCHASE AND RENTALS: Click here for answers to Frameline Distribution frequently asked questions.

EDUCATIONAL SALES

Most of our titles are available for purchase, which effectively means longterm lease for the life of the DVD. Films purchased at the educational/institutional rate include public performance and library circulation rights. Educational purchase price does not include the right to screen titles in a paid-admission setting, nor does it include digital rights. Please email distribution@frameline.org to request a paid-admission screening license or if you have questions regarding digital rights.

Public performance rights are subject to conditions outlined in our Purchase Agreement (see below), and purchases within the state of California are subject to sales tax.

FRAMELINE EDUCATIONAL USE PURCHASE AGREEMENT

Please be advised that titles purchased for educational use are subject to the following conditions:

  1. Media is sold only for educational use only.
  2. Media will not be altered or copied in any manner whatsoever, including digital backup of VHS or DVD copies of films.
  3. Media is protected under International Copyright Law.
  4. Media will not be shown commercially (theatrically) or shown for a profit, or promoted in paid public advertising.
  5. Media will not be rented, loaned for a fee, leased or sub-leased to others.
  6. Media will not be broadcast or televised (except for closed-circuit campus use).
  7. The purchaser will not negotiate any transaction concerning media without specific written authorization from Frameline.
  8. This educational sale does not permit use for Massive Online Open Courses (MOOC), or other online courses aimed at unlimited participation and open access via the web.

Please note that your payment for constitutes acceptance of the above conditions.
Want to know more about Educational Sales? Visit our FAQs page here (link to FAQs page below)

FILM AND VIDEO RENTALS

Frameline offers a rental option for public performance use (classrooms, community screenings, film festivals). Rental rates vary depending upon the film, screening venue, if the screening is free or admission, and the screening format. Please fill out the rental form (http://forms.frameline.org/frameline-distribution-rental-form/)  so we have some basic information about your screening, and you will be contacted with a quote within three days.

Changes and cancellations to rental orders must be received in writing at least two weeks before scheduled screening date. Renter will be responsible for rental fee and shipping and handling fee on cancelled orders already shipped.

RETURN OF RENTAL MATERIALS

You must return rental films and tapes promptly within a week after play date using a trackable service such as UPS, DHL or Federal Express. Films and tapes returned following play date must be insured in the following manner:

  • DVD: $20 each
  • Beta Video: $150 
  • 16mm Prints: $300
  • 35mm Prints: $300

Customers are responsible for rental fees from missed screenings due to any delayed return shipments.

In addition to the conditions above, international customers must use a reputable courier that utilizes a tracking system for any format other than DVD, and return films and videos insured to our door. Your courier must clear films and video through customs. We will not pick up items from the airport.

The customer is responsible for all fees incurred in the roundtrip shipment of rented material.

LIABILITY

Please insure wisely and within the guidelines set above. In the case of damaged or lost rental materials, the renter will be responsible for the full replacement cost of tapes and films. The renter is also responsible for any print damage beyond reasonable wear and tear on any format other than DVD; you will be billed for replacement footage. In the case of purchased media damaged in transit, original packaging and damaged materials must be returned to Frameline in order to receive replacement media.

FAQ

HOW TO ORDER ONLINE

The Educational Catalog can be searched from our All Titles page, or by using the bar atop the main distribution page, where users can search by year, director, subject, or genre. Once you have found the film you would like to purchase, click ADD TO CART to proceed to check out.  If you would like to add additional items to your cart, click they gray CONTINUE SHOPPING button atop the page and proceed to add any other items you would like.

When you have added your final item to your cart, make sure to provide any discount codes you may have in the field at the lower left section of the page.  Fill out the CALCULATE SHIPPING COSTS portion completely by providing your COUNTRY, STATE and ZIP CODE, making sure to designate your delivery address as RESIDENTIAL or BUSINESS.  Then press RECALCULATE to receive your total with tax and shipping.

Next, choose your method of shipment from the pull-down menu: FED EX Overnight, 2-day, or ground.  Changes made on a check out page require that you click RECALCULATE to receive a correct total.

You can log-in to use saved billing/shipping addresses or create a new account from the order page.  All fields must be completed.  Before completing your order you can change shipping methods, provide payment information, and add any notes in the NOTES FIELD that are relevant to your order (ex. "I need this rental by 5/30 for my screening date on 6/1."). 

To remove an item from your cart, click on the "X" button next to the line item.  You may make changes to your order until you select the PLACE MY ORDER button on the final page.

PAYMENT INFORMATION

We only process orders accompanied by pre-payment, although educational titles may be purchased via institutional purchase order. No personal checks are accepted. You may purchase or rent videos online with our secure order cart using a credit card.

ABOUT FRAMELINE'S DVD FORMATS

EDUCATIONAL DVDS

Please note that educational DVDs are sold as DVD-R format. The masters from which these DVD-Rs have been duplicated were created using a professional, 2 pass encoding system. Although Frameline does not anticipate that our customers will experience difficulty playing our media, DVDs have the potential to interact differently with different machines. Frameline recommends testing DVDs prior to use. Should you encounter problems, please contact us at distribution@frameline.org.

DVDs can scratch easily, and, if scratched, you may encounter playback problems. Please store DVDs properly in the cases provided.

If you are renting a film on DVD please take the proper time to test it on the equipment that will be used to show it. If problems occur, try an alternate deck-as DVD players, much like CD players, can be picky about reading any DVD surface.

All of our DVD-Rs are REGION 1 NTSC, please be advised that if you do not have a Region 1 or Multi-Region player, our discs may not be compatible with your system.

SHIPPING RATES

Shipping for Educational titles in the continental U.S. is by FedEx. Note: There are no discounts for shipping and handling.

DVDs are shipped with flat rates, based on weight. For rentals, shipping rates will be determined based on the weight of the item being shipped (DVD, Beta, 16mm, etc.) and how quickly the item is needed.

DISCOUNTS FOR QUALIFYING ORGANIZATIONS

Discounts for educational titles are offered for K-12 schools, public libraries, and some nonprofit organizations with annual operating budgets under one million dollars. To apply for discount pricing, you must already have an account with Frameline. Next, send an E-mail to distribution@frameline.org:

In this E-mail:

  1. Use Subject Line: Discount Application
  2. State your organization's name
  3. List the type of organization (K-12 school, public library, or 501c3 nonprofit with annual operating budget under $1 million)
  4. Include your name and title
  5. Include your organization's tax ID number
  6. List the username you chose during your new customer registration (see #1 above)
  7. Please state "I have read both your Terms of Use and How to Order sections and agree to the terms and conditions stated in both sections."
INTERNATIONAL SALES

Frameline holds North American (U.S., Canada and Mexico) rights on the majority of its titles, and holds International rights on a number of titles. If you wish to purchase or rent one of our films and reside outside of North America, please contact distribution@frameline.org.

SALES RETURNS

Purchased media may be returned within thirty days of receipt. Please contact distribution@frameline.org if you have an issue with your purchase and require a refund.

RETURN OF MEDIA DAMAGED IN TRANSIT

Frameline makes every effort to ensure the safe transport of our titles. Titles damaged in transit will be replaced provided the damaged shipment and original shipment packaging is returned to Frameline. Please save all shipping materials and contact Frameline immediately should you receive a damaged shipment.

UPGRADING OUT-OF-DATE MEDIA

If you have previously purchased a Frameline title on VHS and would like to upgrade to DVD, we happily provide discounts for the upgrade to new technology. Please contact us at distribution@frameline.org for a quote on specific films.

COPYRIGHT

All Frameline titles are protected by international copyright law. We use an electronic system to prevent duplication. It is illegal to attempt to reproduce, duplicate or record any Frameline film or tape without written permission from the copyright holder. Purchase or rental does not include rights for subleasing, commercial distribution, television broadcast or electronic transmission of any kind, or rights to copy or alter the film or tape in whole or in part without specific written consent from Frameline.

PREVIEWING FILMS

Frameline offers an institutional preview option for our educational titles. Please contact distribution@frameline.org to inquire about previewing educational titles.

HOW DO I CREATE AN ACCOUNT?

Once you have selected films, you will be prompted to log in to your account, or create a new account.

PRIVACY POLICY AND SECURITY

We value your privacy. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

CONTACT INFORMATION

Frameline
Distribution Department
145 Ninth Street, Suite 300
San Francisco, CA 94103-2632
Telephone: 415.703.8650 x305
Fax: 415.861.1404
distribution@frameline.org