Digital Screening Room

We know that participating in a festival online is new for everyone, so we put together this guide to address questions you might have about tickets and streaming. 

GEO BLOCKING 

With the shift to online, Frameline had to create new digital agreements with filmmakers and distributors, and those agreements included limiting the Frameline44 Festival online streaming access to California. Streaming is geo-blocked to California, so you will need to be within the state to stream films.  

SYSTEM REQUIREMENTS 

Windows computers: Windows 7, Windows 8.1 or Windows 10 

Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported. 

Mac computers: Mac OSX 10.12 or later 

Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser. 

iPhone/iPad: iOS 11.2 or later. Supported browser: Safari. Please note that you must have “Screen Mirroring” turned off for content to play. 

Android phone/tablet: Android 6.0 or later. Supported browser: Chrome. 

TV APPS 

To watch on your TV with Roku or Apple TV, download the Frameline App. If you do not already have the Frameline app downloaded, search for “Frameline” in the app store.   

ROKU (Generation 3 or higher only):  

Adding Frameline to Roku step by step video: 

https://youtu.be/90XYGuKfvdQ 

  1. Go to add channel   
  2. Type in Frameline in the search bar
  3. Click add channel
  4. Once added select go to channel
  5. You will be prompted to enter a code or login as a Castro, Gold, and Platinum pass holder  

If you do not have a pass you can enter the code in your confirmation email. If you have a pass you can link your device by going to watch.frameline.org/pair and entering the code on the TV to your computer.

You can also set up your login and password by clicking the link in your confirmation email on your computer and creating a password. Once you’ve created a password then you can login on your TV with that information.   

APPLE TV (Generation 4 or higher only):  

Adding Frameline to Apple TV step by step video: 
https://youtu.be/QjJRi8o5ewM 

  1. Go to the Apple store   
  1. Type in Frameline in the search bar 
  2. Click download app 
  3. You will be prompted to enter a code or login as a Castro, Gold, and Platinum pass holder

If you do not have a Castro, Gold, or Platinum pass you can enter the code in your confirmation email. If you have a pass you can link your device by going to watch.frameline.org/pair and enter the code on your computer.  

AMAZON FIRE STICK: 

Adding Frameline to Amazon Fire Stick 

  1. Search for the Frameline 
  2. Click on the Frameline icon 
  3. Click download  
  4. You will be prompted to enter a code or login as a Castro, Gold, and Platinum pass holder 

DEVICES 

WATCH ON YOUR TELEVISION USING:  

ChromecastChromecast lets you cast our films from Android smartphone, Android tablet, or PC/Mac computer to your TV by selecting the cast button () in the bottom right-hand side of the player. Please note: both the device and TV must be on the same Wi-Fi network for Chromecast to work.  Chromecast will not work with iPhone/iPad. 

How to cast from your laptop to your TV: 
https://youtu.be/ikry7e4XYzQ 

For information on screen sharing using your Chromecast, click here 

 
AirPlay – using your AirPlay enabled device or SmartTV (Apple TV and most recent Samsung TVs). Instructions for screen sharing using your Apple TV using AirPlay can be found here.  

  
HDMI Cable – to connect your computer to your television. Please note: HDMI cable will not work with iPhone/iPad.  

  • If you have a laptop or nearby computer with an HDMI port, you can connect it directly to your television, using it as a second monitor. That said, connection details will depend on your setup. We recommend referencing your television’s manual for more information. 
     

How to watch films with a ticket:  

Open the confirmation email received after purchase/reserving a ticket. Click on the Click to Watch button in the body of the email. A new window will open in your browser on the digital screening room. Press play to begin the program.

You can also go to directly to the digital screening room at watch.frameline.org and type in the code Ticket Holder section to watch your film.  

Please note that the time limit to watch the film can be found in your email receipt  

CASTRO, GOLD, AND PLATINUM PASS HOLDER LOGIN  

Passholders will receive an invite to join Frameline’s on demand portal from Hello@cinesend.com.

 

Click join to access Watch.frameline.org. It will redirect you to our screening platform login page. 

Where it says Pass Holder Login type in your email and create a password. You will then have access to all your content. You can also link your device by going to watch.frameline.org/pair and enter the code on your computer.   

Creating a pass holder login:  

https://youtu.be/o_dvT7xGL34 

 

Showcase Hotline:  
For support configuring your at-home viewing preferences or if you have questions regarding a ticket order please contact our Box Office staff at 415.552.5580 or email boxoffice@frameline.org 

  

STREAMING FAQ’S  

What is the Digital Screening Room? 

The Digital Screening Room is where you go online to watch Frameline movies during our Fall event. The web address for the digital screening room is: 

watch.frameline.org 

I can’t find my confirmation email. 

Check the junk/spam/promotions folder of your inbox. The confirmation emails are sent instantly after purchase/reservation. Sometimes they are filtered to those folders instead of the main inbox. Contact the box office at boxoffice@frameline.org to request a re-send if the confirmation is lost.   

How do I AirPlay from my iPad/iPhone to my TV? 

  • Check that the TV and device are on the same wifi network. 
  • Ensure Screen Mirroring is turned off from your device settings 
  • Open the video player on your computer or device. 
  • Click on AirPlay button () in the bottom right-hand side of the player. 
  • Select which device you'd like to watch the video on when prompted. 
  • If prompted to, enter code from TV into device.  

Can I cast from my iPad/iPhone to my TV using an HDMI cord? 

No. iPad/ iPhone iOS doesn't support playback of encrypted video when an HDMI lightning adapter is plugged into the device.  

Can I cast from my iPad/iPhone to my TV using screen mirroring? 

No. iPad/ iPhone iOS doesn't support playback of encrypted video through screen mirroring.  

I don’t see the AirPlay button () or the Chromecast button () on my screen. 

That means that there is incompatibility between the device and the TV. Try updating the web browser on the device to ensure you have the most recent version.  

Can I use my Frameline member # to sign into the Digital Screening Room? 

No. Your Frameline member # can be used to sign in to buy tickets and memberships at our home website, Frameline.org. The Digital Screening Room is a separate website and so requires different sign in information, as described above. 

I can’t find the Frameline app in the app store on my phone or device. 

The Frameline app is available as a channel on Roku devices, Amazon Firestick and Apple Smart TVs generation 4 or later. It is not available in the app store. To watch on a phone or device, open a web browser and go to WATCH.FRAMELINE.ORG. 

I keep getting a playback error when I play the movie in the Digital Screening Room. 

Email the box office at boxoffice@frameline.org if the issue persists. 

What happens if I forget my password?  

Use the password reset option on the login page to reset your password. You will need access to the e-mail address you use to log in.   

Can I use my Amazon Firestick to steam?   

Yes, the Frameline app is now available on Amazon Firestick.  

Why does video playback stall or not play smoothly?  

We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent you may experience problems during playback. If you’re on Wi-Fi, try moving closer to your router.