Public Transportation
Bus: 14 Mission, 22 Fillmore, 33 Ashbury/18th, 49 Van Ness/Mission
BART: 16th & Mission station

Parking
Parking can be difficult in the Mission, but you might want to try the parking garage at 42 Hoff Street (off of 16th between Mission & Valencia).

Concessions
Concessions are available to purchase at all screening times.

Accessibility
Arrival – The Roxie is 1.5 blocks from the 16th St BART stop. The sidewalks are fairly smooth, and the curbs have cuts for easier mobility whether you’re on wheels or on foot. The challenge at the Roxie is the slope into the front doors which is on the steeper side. It is nice to have someone assist a person in a wheelchair getting up the slope but it can be navigated without assistance.

As of March 2021, both the Big Roxie and the Little Roxie have automated push-button door opening functionality. The Big Roxie has buttons on the inside and outside, and currently the Little Roxie has a button on the inside.

Seating – All ADA seats are marked with blue signs.

The Roxie has two wheelchair accessible spots with reserved ADA companion spots next to them. The outside armrests of these two companion seats can be lifted up.

There are 4 other ADA accessible spots on the edge of the rows with more leg room. These spots are located 1/3 way down the rows of seats in the middle on both aisle sides of the auditorium with very good views of the screen.

Bathrooms – As of December 2020, the Big Roxie now has an ADA compliant, wheelchair-accessible bathroom, with touchless faucet and soap dispenser, in addition to a smaller, non-ADA bathroom. All bathrooms are gender neutral. Frameline does not use the Little Roxie.

The Roxie Theater has assisted listening devices and closed captioning devices available at concessions.

Public Transportation

Bus (MUNI): 30 Caltrain Depot/Market+Fourth/Presidio, 28 Daly City BART/Fisherman’s Wharf  Plan Your Trip

Presidio Go Round (free service) From Downtown or South Hills (11 min walk) Plan your Trip

BART NOT Available

PARKING

Please be advised, we strongly encourage all patrons to park in the Letterman Digital Arts covered lot or the Yacht Club parking. Both are within walking distance to the theatre.

Street parking 2 hrs max

Parking lot on venue

Parking lot 201 Lundeen St

Parking Lot Eddie Rd & Girard (6 min walk)

Concessions
Concessions are available to purchase at all screening times. Food is NOT allowed inside of the PofA theater. Drinks can be brought in only if the container has a lid.

Accessibility
For all patrons with accessible or mobility needs, PofA Theater has (4) dedicated ADA spaces available for a close drop off / parking. Frameline volunteers are ready to assist all patrons with accessibility or mobility needs directly inside of the theater lobby; waiting in line is not required. PofA has (10) wheelchair spaces and companion seating available.

PofA is up to code with accessibility spaces inside of its theaters as well as its lobby spaces.

PofA restrooms are also up to code have have accessible stalls.

PofA offers assisted listening devices for Frameline48 programming.

Public Transportation

Bus (MUNI)5 6th Ave+Fulton/ Transit Center, 5R Ocean Beach/Transit Center, 49 North Point+Van Ness/City College Plan Your Trip

BART: Civic Center Station (10 min walk) Plan Your Trip

Parking

Metered street parking is available but difficult in the area, we encourage public transit and alternative ways of transportation. 

Parking garage Market Square Garage 846 Jessie St

Parking lot 110 Franklin St

Parking garage 1455 Market St

BIKING

Bike lanes on Grove and Van Ness

Bike parking on the street

Concessions

Concessions are available for purchase at the Herbst Theatre. NO outside food or beverages

Accessibility
Frameline volunteers are ready to assist all patrons with accessibility or mobility needs directly inside of the theater lobby; waiting in line is not required. 

Herbst Theatre is up to code with accessibility spaces inside of its theaters as well as its lobby spaces.

Herbst Theatre restrooms are also up to code have have accessible stalls.

The Herbst Theatre offers assisted listening devices available for all Frameline48 programming

Public Transportation

Muni: The closest Muni Stations are 

• Clay & Presidio (364 ft. away)
  Muni Lines: 43 (plan your trip)
• Presidio & California (443 ft. away)
  Muni Lines: 1, 2, 43 (plan your trip)

BART:  From East Bay Exit at Montgomery Street Station. Transfer to Muni. Line 2 originates at the intersection of Sutter & Sansome, directly above Montgomery Street BART.

Parking

Street parking around the Vogue Theater is metered. Parking can be difficult to find so you might want to try the nearest parking garage at 3200 California Street (0.1 mile away). Limited parking available. 

Parking lot entrance is on California Street between Presidio Ave and Walnut Ave. Enter from westbound lanes only. No overnight parking. 

PUBLIC PARKING RATES

Each 1/2 hour: $2.75

Daily Maximum: $35.00

Biking

Free bicycle parking is available on level P2 of the parking garage at 3200 California Street (0.1 mile away)

Concessions

Concessions are available to purchase at all screening times.

Accessibility
For all patrons with accessible or mobility needs, Frameline will have a metered space that will be available for a close drop off. Parking is not allowed in this space. Frameline volunteers are ready to assist all patrons with accessibility or mobility needs directly inside of the theater lobby; waiting in line is not required. 

CinemaSF is up to code with accessibility spaces inside of its theaters as well as its lobby spaces.

CineSF restrooms are also up to code have have accessible stalls.

The Vogue Theatre has assisted listening devices and closed captioning devices available at concessions.

Public Transportation

Bus (MUNI): 27 24th St & Mission/Jackson+Van Ness  Plan Your Trip

BART:  16th St. Mission (18 min walk) Plan Your Trip

Parking

Street parking only

Biking

Bike lane on Harrison and 17th St

Bike parking on the street

Concessions

NO concessions are available. NO outside food or beverages

Accessibility
Frameline volunteers are ready to assist all patrons with accessibility or mobility needs directly inside of the theater lobby; waiting in line is not required. 

KQED is up to code with accessibility spaces inside of its gathering spaces as well as its lobby spaces.

KQED restrooms are also up to code have have accessible stalls.

KQED offers assisted listening devices available for all Frameline48 programming

Public Transportation

Bus (MUNI): 19 Jackson+Van Ness/Shipyard, 19 Beach St, 27 24th St & Mission, 12 Jackson+Van Ness Plan Your Trip

BART:  Civic Center Station (13 min walk)

Parking

Metered street parking available

Parking lot 78 Sumner St (5 min walk)

Parking lot 1270 Mission St (11 min walk)

Biking

Bike lane on 8th, Howard and Folsom St

Bike parking on the street

Concessions

NO concessions are available. NO outside food or beverages

Accessibility
Frameline volunteers are ready to assist all patrons with accessibility or mobility needs directly inside of the theater lobby; waiting in line is not required. 

THE STUD is up to code with accessibility spaces inside of its gathering spaces as well as its lobby spaces.

THE STUD restrooms are also up to code have have accessible stalls.

Public Transportation

Muni: The closest Muni Station is 

• Spear & Folsom (0.4 miles)
  Muni Lines: 12 (plan your trip)

BART: From East Bay Exit at Embarcadero. Transfer to Muni.

Parking

Street parking around Terra Gallery can be difficult to find. We recommend taxi/rideshare for this venue and will have a designated drop-off on Harrison Street.

Accessibility

Terra Gallery has a ramp for entry for guests with accessibility or mobility needs, but it is quite steep. A golf cart is available on property to usher guests into the space who can not navigate the ramp.

There is one fully accessible restroom on the first floor of the venue.

Public Transportation
The closest BART station is Civic Center (1 mile away) Plan Your Trip

The closest MUNI station is Van Ness (0.4 miles away) Plan Your Trip

Parking
Street parking around Oasis is metered. There are several parking lots in the area. Nearby parking lot information here.

Accessibility
Oasis’ main space, main bar, front room, and bathrooms are wheelchair accessible. If you have questions or specific requests with regards to your visit, please email boxoffice@sfoasis.com.

All bathrooms are single-stall, and gender inclusive. Front two bathrooms are wheelchair accessible. 

Oasis’ rooftop patio & upstairs bathrooms are not wheelchair accessible.

Public Transportation
Bus: 51, 1, 72
BART: 19th Street Station

Parking
YMCA Garage
2353 Webster St (entrance on Webster in between 23rd and 24th)

If Frameline attendees book parking in advance there is a $5 flat rate.

Otherwise, $2 per 20 minutes with daily max of $17
6am-10pm Monday-Friday

Douglas Parking Lot #54
23rd St and Webster St (northwest corner)
$17 weeknight flat rate, $7 Saturday and Sunday flat rate
Pay by phone using passport parking app Zone 5162 or Quickpay mobile app Lot 1047

Metered Street Parking
Options on Broadway Ave, Telegraph Ave, Grand Ave, and 20th through 27th Streets. Meters run Monday through Saturday until 6pm.

Unmetered Street Parking
Largest concentration of unmetered parking is on Northgate Ave between Grand and 27th Streets

Biking
The New Parkway Theatre has ample bike parking.

Concessions
Concessions and a full kitchen menu are available.

Accessibility
For all patrons with accessible or mobility needs, the loading zone in front of The New Parkway Theater is always available for a close drop off. Frameline volunteers are ready to assist all patrons with accessibility or mobility needs directly inside of the theater lobby; waiting in line is not required. 

The New Parkway Theater is fully accessible with removable seating to accommodate all needs for space for wheelchairs.

The New Parkway Theater has accessible restrooms.

How to Watch Online:
Go to watch.frameline.org.

Ticket holders: Enter the 9 digit code from the confirmation email received after purchase into the field provided. The confirmation email is sent instantly after purchase from boxoffice@frameline.org.

Passholders: Enter your passholder credentials in the fields provided. Passholder credentials will have been emailed to you after May 24th if you are new to streaming with us.

If this is your first time as a Streaming Pass holder accessing streaming with us, you should have received an email from hello@cinesend.com. Please also be sure to check your junk/spam folder. 

The subject line will say “Frameline – On Demand Invite”, the body of the email will say “Frameline invited you to join their On Demand portal”, and there you will click “Join”, also in the body of the email.

If you’re a Streaming Pass holder who had a streaming log-in for previous Frameline Festivals, you can use the same log-in information to gain access to the full streaming catalogue. 

If you can’t remember your log-in for streaming, you can reset your password at watch.frameline.org by clicking ‘Forgot?” under the passholder log-in.

Requirements for Windows computers:
Windows 7, Windows 8.1 or Windows 10

Supported browsers: Google Chrome, Firefox, Microsoft Edge, or Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.

Requirements for Mac computers:
Mac OSX 10.12 or later

Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.

How to Watch on Roku, AppleTV, or Amazon Fire stick:
Download and open the Frameline app. If you already downloaded the app for our 2020 festivals, you do not need to do so again, it is the same app.

Ticket holders: Enter the 9 digit code from the confirmation email received after purchase into the field provided. The confirmation email is sent instantly after purchase from boxoffice@frameline.org.

Passholders: Click LINK THIS DEVICE. A pairing code will appear. On a computer or device, go to https://watch.frameline.org/pair. Login with your passholder credentials. Enter the pairing code in the field provided. This will log you into the app. Once this process is completed, you will remain logged into the app.
Technical requirements:

Roku: 3rd generation (2013) or newer
AppleTV: 4th generation (2015) or newer

Frequently Asked Questions:
Can I watch content on my iPhone/iPad?
Yes, you can watch content using Safari on iOS 11.2 or later.

Note: The “Screen Mirroring” feature cannot be used. Please ensure you turn off Screen Mirroring if you encounter trouble playing content.

Note: You cannot use a lightning to HDMI adapter to connect to your TV. Try using AirPlay instead if you have a compatible TV or streaming box.

Can I watch content on my Android Device?
Yes, you can watch content using Chrome on Android 6.0 or later.

Can I Chromecast?
You can cast to a 3rd generation or newer Chromecast stick.

To Chromecast from an Android phone or tablet:
Make sure your Chromecast devices is on the same Wi-fi network as your mobile device.

After the video is playing, tap the “Cast” icon in the bottom right corner of the video player. If the icon doesn’t appear, unfortunately casting is not supported on your device.

To Chromecast from your computer:
Make sure you’re using Google Chrome as your browser

After the video is playing, tap the “Cast” icon in the bottom right corner of the video player. If the icon doesn’t appear, unfortunately casting is not supported on your device.

Can I AirPlay to my AppleTV?
You can AirPlay from most browsers if you have an AirPlay compatible TVs or streaming boxes by selecting the AirPlay button in the bottom right-hand side of the player. If the icon doesn’t appear, unfortunately casting is not supported on your device.

Compatible Smart TV include select Samsung, LG, Sony, and VIZIO models.

Compatible streaming boxes include AppleTV Gen4 and above, and select Roku HD streaming devices running the most up-to-date software.

Can I use the web browser built into my TV?
Maybe. Unfortunately many built-in Smart TV web browsers don’t support protected content playback. If you get a black screen or error message, it’s likely that your TV is not compatible. Try another method to get the video onto your TV.

Can I connect my computer with a cable to watch on my TV?
You can directly connect your laptop or computer using an HDMI cable, by following these steps:

Make sure your computer is close enough to your TV for the HDMI cable to reach.

Connect one end of the HDMI cable into your computer.
Plug the other end of the cable into an available HDMI port on the TV. Take note of the HDMI input number.

Using the TV’s remote control, set the TV to the HDMI input that matches the port you connected the cable to.

If your computer’s display does not automatically appear on your television screen, you may need to have the computer manually detect the display:

Windows: Right-click on the desktop and select “Display Settings” > “Detect” > “Multiple displays”, and select “Duplicate these displays”), and click Apply.

Mac: Go to the Apple Menu and choose “System Preferences.” Choose “Displays”, and hold down the “Option” key to show the “Detect Displays” button. Click on “Detect Displays” while holding down the Option key.

I have a pass and received an email from info@frameline.org or hello@cinesend.com inviting me to join CineSend.
Yes, that is our screening platform provider. Please use that link to join our Digital Screening Room.

I renewed my pass, does my password and email still work at watch.frameline.org?
If you renewed, your account is still active.

What happens if I forget my streaming pass password?
Use the password reset option on the login page to reset your password. You will need access to the e-mail address you use to log in.

Why does video playback stall or not play smoothly?
We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent, you may experience problems during playback. If you’re on wifi, try moving closer to your router.

I see a black screen when I’m trying to AirPlay on my TV.
You likely have “Screen Mirroring” turned on in your device settings. Please turn off the screen mirroring setting and start AirPlay by selecting the AirPlay button in the bottom right-hand side of the player.

I see a black screen but can hear audio.
If you have an external display or TV connected with an HDMI cable, try disconnecting it. If videos play after it is disconnected, then unfortunately the display or cable doesn’t support encrypted video. Try another method.

Why do I see a black screen after the pre-roll if I am casting to Chromecast?
Some Chromecast versions cannot support transitions from one video to another. If this happens, turn off casting and restart it once the film starts playing.

Are there geographical restrictions limiting where a film can be viewed from?
Films are now available for viewing in the US.

Do any of the films have viewing restrictions?
These films are available to stream for the full duration of the festival, beginning on Saturday, June 24 at 12:01am PDT and ending on Sunday, July 02 at 11:55pm PDT. Once you click play you have 72 hours to finish the film, or until Saturday, July 02 at 11:55 PDT. Note: Some films are geo-blocked to California only. These films will have this information on their page.

I still have questions, who can I talk to?
Please contact the box office at boxoffice@frameline.org or 415.552.5580 Monday through Friday 10am until 5pm PDT. For after-hours support, please email info@frameline.org or use the chat box on our website.